Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ViralSocialOps™, a service operated by Anantham Krithrimam Technologies (OPC) Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at #9-5-77, Charbowli Road, Girmajipet, Warangal, Telangana 506002, India (CIN: U62011TS2026OPC209695) (“ViralSocialOps”, “Company”, “we”, “us”, or “our”). By creating an account or otherwise using the service available at viralsocialops.com and its related subdomains (the “Service”), you agree to be bound by these Terms. If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.

1. Acceptance of Terms

By accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

2. Description of the Service

ViralSocialOps is a software platform that helps businesses generate, review, schedule, and publish social media content using AI, and connect their own social media accounts (currently Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Pinterest, and Threads) so that approved content can be published on their behalf. Every post the Service generates is held for your review and requires your explicit approval before publication, unless you separately configure and enable an autonomous publishing feature for your workspace.

3. Accounts and Eligibility

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account. You must be at least 18 years old and have the authority to enter into a binding contract to use the Service. The Service is intended for business use and is not directed at children.

4. Subscription Plans, Billing, and Payment

The Service is offered on subscription plans (currently Starter, Growth, Business, Enterprise, and Agency), billed monthly or annually as selected at signup. Payment is processed by our third-party payment processor, Stripe; we do not store your full card number on our servers. By subscribing, you authorize us (via Stripe) to charge your chosen payment method on a recurring basis until you cancel. Fees are exclusive of applicable taxes unless stated otherwise. We may offer a free trial with usage limits; no payment method is required to start a trial.

5. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your then-current billing period, and you will retain access until that date. Upgrades take effect immediately; downgrades take effect at the end of the current billing period. Except where required by applicable law, fees already paid are non-refundable, including for partial billing periods. We may, at our sole discretion, issue a refund or credit on a case-by-case basis for extraordinary circumstances.

6. Connected Social Media Accounts

To publish content, you must connect your own social media accounts via each platform’s official authorization (OAuth) flow. You remain solely responsible for complying with each connected platform’s own terms of service, community standards, and advertising policies. You may disconnect any connected account at any time from your platform settings, which revokes our access to that account going forward. We are not responsible for a connected platform suspending, restricting, or terminating your account on that platform.

7. AI-Generated Content and Your Responsibility

The Service uses artificial intelligence to draft post captions, hashtags, and images based on information you provide about your business (such as brand voice, industry, and target audience) and, where applicable, current topics or events. AI-generated content is not perfect: it may occasionally be inaccurate, out of context, or otherwise unsuitable, which is why the Service requires your review and approval before anything is published (unless you have knowingly enabled autonomous publishing for your workspace). You are solely responsible for reviewing and approving all content before it is published, and for ensuring that content you approve is accurate, lawful, and appropriate for your business. You own the content generated in your workspace once created; see Section 9 (Intellectual Property).

8. Acceptable Use

You agree not to use the Service to create, approve, or publish content that:

• is unlawful, defamatory, fraudulent, or infringes a third party’s intellectual property or other rights;
• contains hate speech, harassment, or incitement to violence;
• makes false or misleading medical, financial, or legal claims;
• violates the terms of service or community standards of any connected platform; or
• attempts to interfere with, disrupt, or gain unauthorized access to the Service or its underlying infrastructure.

We may suspend or terminate access for violations of this section, as described in Section 13.

9. Intellectual Property

We own all right, title, and interest in the Service itself (including our software, templates, and branding). As between you and us, you own the content generated within your workspace — including captions, hashtags, and images — and are free to use, edit, and publish it inside or outside the Service. You grant us a limited license to host, process, and transmit that content solely as needed to provide the Service to you (for example, sending it to your connected accounts for publishing). We do not claim ownership of your brand assets, logos, or other materials you upload.

10. Third-Party Platforms and Services

The Service integrates with third-party platforms and providers, including Meta (Facebook and Instagram), LinkedIn, TikTok, X, YouTube, Pinterest, Threads, Google, and Stripe, among others. These providers operate independently of us, may change or discontinue their APIs or policies at any time, and we are not responsible for their availability, accuracy, or acts or omissions.

11. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, ERROR-FREE, OR ACHIEVE ANY PARTICULAR ENGAGEMENT OR BUSINESS RESULT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, AND WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Service, content you approve or publish, or your violation of these Terms or applicable law.

13. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access if you materially breach these Terms, including the Acceptable Use section, and, where reasonably possible, we will provide notice first. You may terminate at any time by cancelling your subscription and discontinuing use of the Service. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable law (such as mandatory consumer-protection or data-protection law in your own jurisdiction) provides otherwise.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or an in-product notice) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in full effect. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of our right to do so later.

17. Contact Us

Questions about these Terms can be sent to support@viralsocialops.com.