Data Deletion Instructions

You can ask us to delete your ViralSocialOps™ account and the personal data associated with it at any time. This page explains how, and what to expect.

Disconnecting a single social media account

If you only want to stop ViralSocialOps from accessing one connected platform (for example, Facebook or Instagram) — rather than deleting your whole account — go to Settings → Platforms in your workspace and click Disconnect next to that platform. This immediately revokes our access to that account going forward. You can also revoke access directly from the platform’s own settings (for example, Facebook’s “Business Integrations” settings).

Requesting full account deletion

To delete your entire ViralSocialOps account and associated data, email support@viralsocialops.com from the email address on your account with the subject line “Data Deletion Request,” or ask your account administrator to do so. We currently process deletion requests manually rather than through an automated self-service flow.

What happens next

• We verify the request is coming from you or an authorized administrator of your workspace.
• We revoke access to every social media account connected to your workspace.
• We delete your account information, workspace/brand configuration, and generated content from our production systems.
• This is completed within 30 days of a verified request.

As described in our Privacy Policy, certain records — such as billing and audit logs — may be retained for longer where required by tax, accounting, or other legal obligations, after which they too are deleted.

Questions

If you have questions about this process, contact support@viralsocialops.com.